All information is used to determine your eligibility for the program. Our contract requires us to ask about health conditions that may impact diet, mental function, or service provision. Information is kept in a confidential client profile, which can be provided to you upon request. Demographic information is used in grant writing, reporting, and fundraising efforts.

We do not charge you for the meals we provide. However, we do suggest a donation of $4.00 per meal to offset the cost of the meal. Donations are confidential and can be made to your driver through cash or check. Credit card donations can be made by clicking the "Donate Now" button.

You must be home to receive your meal, and our driver cannot leave it with someone else. Our delivery window is between 9:15 AM and 1:30 PM. Drivers not only deliver meals but also provide wellness checks and socialization for our neighbors. 

The driver must see you at the time of delivery. 

Part of the services we provide through the Meals on Wheels program is checking on your well-being, which includes monitoring your health status and providing intervention in emergencies. It is your responsibility to be present when the meal is delivered and to communicate with your assigned site in advance if you will not be home.

The Meals on Wheels driver will notify your designated site if they are not able to deliver to you. After being notified, site personnel will complete the following wellness check procedure:

 Try calling you first.

 Call your emergency contact(s) second.

 Call local hospitals to see if you were admitted.

 And if unsuccessful, call the local police department and request a wellness check.

This is why you need to keep your site updated with emergency contact changes, including names and phone numbers.

This is for the safety of our drivers, the pets, and you! It is critical that we remain consistent in enforcing this policy and that you fulfill your responsibilities as a Meals on Wheels neighbor. 

Our agency has a nutrition professional who creates our menus. Each meal consists of 3 ounces of cooked protein, 2-3 half-cup servings of fruits and/or vegetables, 2-3 servings of grains, a calcium- and vitamin-enriched beverage mix, and an occasional baked dessert or cookie. We are required to provide you with all meal components to ensure we meet our requirements. Meals on Wheels drivers offer menus. 

You will receive a menu for the upcoming month from your driver. Please take some time and go through the menu. On some days, we are able to provide two different meals. On those days, please indicate your preferred second-choice meal by circling it. If there is a day that does not offer a meal you are able/want to eat, we ask that you cross it off. If you do not cross that day off the menu before you return to your driver, you may call your Meals on Wheels site to cancel that day if you do not want meal delivery. We ask that you cancel as far in advance as possible so we do not attempt delivery on a day you are not home.

The licensed kitchen we work with is not allergy-free or allergy-friendly. We are required to give you all the components of the meal to meet our nutritional requirements. 

Please see above regarding canceling a meal delivery.

If we decide to close site operations, we post our closure on WMUR by 8:00AM on the day of.